How to check if email notifications have been sent

Sometimes staff may report that they have not received emails from the e-Learning platform.

As an administrator you have the ability to check on messages being sent to users. Using the Message History Report, you can view any messages that have been sent, when they were sent and who they were sent to.

The document attached to this post will demonstrate how to use this report to find out all you need to know about gathering data on outgoing emails.

Whitelisting our mail servers

You may need to whitelist our mail servers so that your systems allow the emails to be received. If this is the case you can pass the following information on to your IT department:

Mail should be seen coming from reverse-9.dh.bytemark.co.uk and reverse-10.dh.bytemark.co.uk